Privacy Policy

1. Information We Collect

We collect the following personal information when you use our services:

• Contact Information: Name, email, phone, business address
• Professional Information: Company, position, industry
• Technical Information: Project data, requirements and specifications
• Browsing Data: Cookies, access logs, IP address

2. How We Use Your Information

We use your personal information to:

• Provide the contracted consulting and development services
• Communicate about projects, updates and technical support
• Send commercial proposals and relevant informative materials
• Improve our services and customer experience
• Comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data based on the following legal bases under LGPD (Brazilian Data Protection Law):

• Contract Performance: For providing contracted services
• Legitimate Interest: For commercial communication and service improvements
• Consent: For direct marketing and newsletter (when applicable)
• Legal Obligation: For compliance with tax and regulatory obligations

4. Information Sharing

We do not sell or rent your personal information. We may share data only in the following situations:

• With service providers (hosting, email, analytics) under confidentiality agreements
• When required by law or court order
• With your explicit consent
• In case of merger, acquisition or sale of assets (with prior notice)

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit and at rest
• Role-based access controls
• Continuous security monitoring
• Regular backup and disaster recovery plan
• Regular team training on data protection

6. Data Retention

We retain your personal data for the time necessary for:

• Project Data: 5 years after completion (warranty and support purposes)
• Commercial Data: According to tax legislation (up to 5 years)
• Marketing Data: Until consent is revoked
• Access Logs: 6 months (security compliance)

7. Your Rights (LGPD)

You have the following rights over your personal data:

• Access: Request information about your data processing
• Correction: Request correction of incomplete or inaccurate data
• Deletion: Request deletion of unnecessary data
• Portability: Request data transfer to another provider
• Objection: Object to processing based on legitimate interest
• Revocation: Revoke consent at any time

8. Cookies and Similar Technologies

We use cookies to:

• Maintain user preferences
• Site performance analysis
• Content personalization
• Security and fraud prevention

You can manage cookies through your browser settings.

9. International Transfer

Some of our service providers may be located outside Brazil. We ensure that all international transfers meet LGPD requirements through standard contractual clauses or appropriate certifications.

10. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or email. The date of the last update is always indicated at the top of the page.

11. Contact and Data Protection Officer

To exercise your rights or clarify questions about this policy, contact our Data Protection Officer:

• Email: privacidade@echoesdigital.com.br
• Phone: +55 (31) 98845-7767
• Address: Av. Presidente Antonio Carlos, 681 - Lagoinha, Belo Horizonte - MG, CEP: 31.210-010

12. National Data Protection Authority (ANPD)

If it is not possible to resolve your issue with us, you can contact ANPD through the website: www.gov.br/anpd