Call Center / Telecom
VDI Management for Call Center
Multi-tenant SaaS platform for real-time monitoring of enterprise VDI infrastructure.
← All CasesChallenge
Call center operation with thousands of virtual workstations faced lack of centralized visibility, making proactive incident management difficult and impacting supervisor productivity.
Solution
We created a multi-tenant SaaS platform for real-time monitoring of the entire VDI infrastructure. Microservices architecture with customizable dashboards, intelligent alerts, and integration with leading virtualization platforms.
Results
- ✓Total real-time operational visibility
- ✓Significant reduction in undetected incidents
- ✓Increased supervisor satisfaction
- ✓Proactive management with intelligent alerts
Technologies
Tools and Platforms
React
Azure
Terraform
PostgreSQLExplore More
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