Retail / Services
AI Customer Service Automation
Intelligent chatbot with Generative AI for customer service automation with smart escalation.
← All CasesChallenge
Customer service center overwhelmed with repetitive demands, high wait times, high operational costs with large staff, and difficulty maintaining response consistency.
Solution
Intelligent chatbot with Generative AI trained on company knowledge base, with smart escalation capability to humans when needed. Integration with CRM systems and post-service process automation.
Results
- ✓Autonomous resolution of most demands
- ✓Elevated customer satisfaction
- ✓Significant reduction in operational costs
- ✓Consistent 24/7 service
Technologies
Tools and Platforms
OpenAI
LangChain
AzureExplore More
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